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Frequently Asked Questions

What is the format of the CPD courses

The course is offered online. The course material is presented as a slide show which you read through.

The subscriber can save and exit the slide show at any time and continue with the slideshow where the slideshow has ended previously.

At the end of the slideshow, the subscriber has the option of downloading the course material for reference when completing the assessment.

The subscriber must attain a 60% pass mark in the multiple choice assessment at the end of the course as per FAIS requirements.

The system allows up to 3 retries. Should subscriber not obtain a pass in 3 attempts, the course administrator should be contacted for the course to be reloaded onto the profile of the subscriber.

Who must complete CPD?
All key individuals must undertake Continuous Professional Development. The CPD requirements do not apply to key individuals that are authorized to only render financial services or manage financial services in relation to Long-term Insurance Subcategory A and Friendly Society Benefits. A representative must comply with the applicable CPD requirements from the date on which the supervised representative meets the class of business training requirements, RE5, and qualification requirements or after six years from the date of the first appointment, whichever occurs first. The CPD requirements do not apply to representatives that are authorized to only render financial services or manage financial services in relation to-  Rendering a financial service in respect of tier 2 financial products.  Rendering intermediary services in respect of tier 1 financial product
How do I know how many hours of CPD to undertake each CPD cycle?
A CPD cycle starts on 1 June every year and ends 31 May the following year. The number of hours which a learner must complete depends on the number of classes and subclasses the learner falls: • 1 Subclass → 6 hours • More than one subclass but within in same class of business → 12 hours • More than one class of business → 18 hours
Which courses do I need to take?
The FAIS Act prescribes that representatives and key individuals undertake CPD courses up to the required hours to address their specific skills gaps. The learner must choose their own set of courses to make up the required CPD hours they need to complete. Each course provides you with a description as well as to which classes of business (sectors) the course is applicable to. If you subscribe to a CPD Hour Bundle, sufficient credits will be loaded onto the learner’s virtual wallet for the learner to complete the required number of CPD hours
What is the format of the CPD course?
The course is offered online. The course material is presented as a slide show which the learner read through. The learner can exit the slideshow at any time and resume the course at the same place the next time. The learner can download the course material as PDF. Click here for Course Platform Functionality The learner must attain a 60% pass mark in the multiple-choice assessment at the end of the course as per FAIS prescriptions. The system allows up to 3 retries. Should you not pass within 3 attempts, contact the course administrator at [email protected] A fee may be applicable for the reloading of course.
How much time will I spend on a course?
The hour allocation provides a guideline on how much time you will spend on completing a CPD course. For example, a course allocated 1 hour will take you more or less an hour to complete. In the CPD course menu, a description is given of each course with the time allotted to each topic outlined.
What if I do not pass the assessment within the 3 attempts.
The learner must attain a 60% pass mark in the multiple-choice assessment at the end of the course as per FAIS prescriptions. The system allows up to 3 retries. Should you not pass within 3 attempts, contact the course administrator at [email protected] A fee may be applicable for the reloading of course.
Do I have to be an FPI member in order for the CPD courses to count for my requirement?
No, you do not need to be an FPI member. However, this information is requested as the CPD courses completed with Compliance and Learning Center also counts toward your professional membership requirement with FPI should you be a member.
I have paid for a CPD Bundle, but the courses show prices. Do I have to pay again?
No, you do not need to pay again. You will use the virtual wallet that was emailed to you, to purchase your required courses. 1. Log-in and open CPD courses. 2. Load course onto the cart. 3. Select the course you want to enroll in by clicking on the course name. 4. Click on “Add to cart” 5. Select “Virtual Wallet” as a payment method and pay for the courses. 6. The courses will now be available on your “My Courses”