CPD Assessment: General Code of Conduct for FSPs

Which of the following is a general duty imposed on representatives and financial services providers under the General Code of Conduct?
Choose the option that is FALSE?

Fatima works as an insurance planner for a large Life Insurer and regularly visits clients at their place of work or at home. Before meeting with the client, what is Fatima required to do?

i. Establish whether or not the visit is convenient to the client.
ii. Obtain prior written approval from the client.
iii. Provide the client with information as to where they may lodge a complaint.
iv. Provide information about the financial service provider at the earliest opportunity.

Which ONE of the following statements regarding the record of advice is correct?

Which of the following statements regarding the conflict of interest management policy are correct?

i. The policy must contain the names of any third parties in which the financial services provider holds an ownership interest.
ii. The policy must explain how qualifying financial interest complies with the amended Code of Conduct.
iii. The FSP must publish its conflict of interest management policy in the Government Gazette.
iv. The policy must be adopted by the compliance officer of the FSP who must ensure compliance thereof.

A financial services provider receives money in cash on behalf of clients. Which of the following do they need to comply with according to the FAIS Act?

Big Bank sells short- and long-term insurance to clients. These products are designed by their internal product house.
Which of the following must representatives of Big Bank declare to clients?

Kate Johnson is a representative of Future Advisors. A client purchases a product from Multisure, a short-term insurer on advice rendered by Kate.
Which of the following must be disclosed by Kate?

Which of the following additional disclosures should be made regarding financial product that is marketed as an investment as stipulated in the General Code of Conduct?

i. The nature and terms of any rebate agreements disclosed in percentage terms.
ii. The actual monetary amount of platform fees payable to the administrative FSP concerned.
iii. Information pertaining to the past performance of the product over certain periods on request.
iv. The amount of the increased fees for the first ten years and thereafter on a five-year basis.

Which ONE of the following statements pertaining to advertising financial services as stipulated in the General Code of Conduct is correct?

Pulane is a representative at 7th Avenue financial services and her client informed her in person that she would like to lodge a complaint against her.
What should Pulane do?