CPD Evidencing Treating Customers Fairly 21_22

R720.00

 

COB Category: All Classes of Business

Accreditation valid until: 30 June 2022

CPD Points allocated: 9.0  hours | points on completion and pass of assessment

ISSA Approval number: EVT-20210621-0024

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Description

Time allotted for course

The course consists of 10 topics with an assessment that needs to be completed. The time allotted for each aspect is as follows:

Topic number Title Word count Level Time allotted
Topic 1 What is TCF? 1 706 Entry level 35 minutes
Topic 2 TCF regulatory framework 1 283 Entry level 30 minutes
Topic 3 Outcome 1 1 250 Entry level 30 minutes
Topic 4 Outcome 2 1 119 Entry level 25 minutes
Topic 5 Outcome 3 1 464 Entry level 35 minutes
Topic 6 Outcome 4 1 580 Entry level 35 minutes
Topic 7 Outcome 5 721 Entry level 15 minutes
Topic 8 Outcome 6 1 550 Entry level 35 minutes
Topic 9 Evidencing TCF 3 193 Intermediate 75 minutes
Topic 10 TCF and the product life cycle 7 000 Intermediate 165 minutes
Assessment 60 minutes

 

    Total time 9.0 hours

 

 

 

 

 

Assessment and certification

After completion of the workshop, the learner must complete an electronic assessment of the learning management system.

  • Form of assessment: Multiple Choice Questions
  • Number of questions: 20 questions
  • Duration: 60 minutes
  • Competency mark: 60%

 

Upon obtaining a competency mark of 60% the learner will receive a certificate of completion. The learner will be afforded an opportunity to re-do the workshop should a competency mark not be attained.