Time allotted for course
The course consists of 2 topics with an assessment that needs to be completed. The time allotted for each aspect is as follows:
|Topic number||Title||Word count||Level||Time allotted|
|Topic 1||Operational Framework of the FAIS Ombud||2 699||Entry||25 minutes|
|Topic 2||Rules on the proceedings of the FAIS Ombud||3 939||Entry||35 minutes|
Assessment and certification
After completion of the workshop the learner must complete an electronic assessment on the learning management system.
- Form of assessment: Multiple Choice Questions
- Number of questions: 10 questions
- Duration: 30 minutes
- Competency mark: 60%
Upon obtaining a competency mark of 60% the learning will receive a certificate of completion. The learner will be afforded an opportunity to re-do the workshop should a competency mark not be attained.