CPD Duties and Powers of the FAIS Ombud 21_22


COB Category: All Classes of Business

Accreditation valid until: July 31, 2021

CPD Points allocated:  3.0 hours | points on completion and pass of assessment

FPI approval number: EVT-20220207-0035

Course overview: The course considers the purpose as well as the duties and rights of the Office of the Ombud for Financial Services Providers; generally referred to as the FAIS Ombud. The published rules of the proceeding of the Office of the Ombud is also considered.

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Time allotted for course

The course consists of 2 topics with an assessment that needs to be completed. The time allotted for each aspect is as follows:

Topic number Title Word count Level Time allotted
Topic 1 Operational Framework of the FAIS Ombud 2 699 Entry 25 minutes
Topic 2 Rules on the proceedings of the FAIS Ombud 3 939 Entry 35 minutes
Assessment 30 minutes


    Total time 3.0


Assessment and certification

After completion of the workshop the learner must complete an electronic assessment on the learning management system.

  • Form of assessment: Multiple Choice Questions
  • Number of questions: 10 questions
  • Duration: 30 minutes
  • Competency mark: 60%

Upon obtaining a competency mark of 60% the learning will receive a certificate of completion. The learner will be afforded an opportunity to re-do the workshop should a competency mark not be attained.