CPD The Consumer Protection Act 21_22



CPD Category: Online program

COB Category: All Classes of Business

Accreditation valid until: 30 June 2022

CPD Points allocated:  6.0 hours | points on completion and pass of assessment

Approval number: EVT-20210621-0036

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Time allotted for course

The course consists of 3 topics with an assessment that needs to be completed. The time allotted for each aspect is as follows:

Topic number Title Word count Level Time allotted
Topic 1 Introduction to the Act 2 259 Entry 55 minutes
Topic 2 The Consumer Rights 8 616 Entry 210 minutes
Topic 3 Enforcement and Dispute Resolution 1 202 Entry 35 minutes
  Assessment     60 minutes


      Total time 6.0 hours




Assessment and certification

After completion of the workshop, the learner must complete an electronic assessment of the learning management system.

  • Form of assessment: Multiple Choice Questions
  • Number of questions: 20 questions
  • Duration: 60 minutes
  • Competency mark: 60%


Upon obtaining a competency mark of 60% the learner will receive a certificate of completion. The learner will be afforded an opportunity to re-do the workshop should a competency mark not be attained.