CPD Policyholder Protection Rules: Short-term Insurance 20_21


COB Category: Short-term Insurance Personal Lines | Short-term Insurance Commercial Lines

Accreditation valid until: 31 May 2021

CPD Points allocated: 4.0 hours | points for successful completion and pass of online assessment

FPI approval number: FPI20050212

Course overview:  The course considers the policy holder protection rules (2017) issued in terms of the Short-term Insurance Act as amended by Government notice 996 of 28 September 2018. The new rules also provide for micro insurance product standards to support the microinsurance regulatory framework as established by the Insurance Act 18 of 2017.

Want a discount? Become a member!
Categories: , , Tags: ,


Time allotted for course

The course consists of 11 topics with an assessment that needs to be completed. The time allotted for each aspect is as follows:

Topic number Title Word count Level Time allotted
Topic 1 Introduction to the rules 1484 Entry level 15 minutes
Topic 2 Requirements for the fair treatment of policyholders 1145 Entry level 10 minutes
Topic 3 Product rules 1929 Entry level 20 minutes
Topic 4 Microinsurance product standards 1814 Entry level 20 minutes
Topic 5 Advertising rules 2592 Entry level 25 minutes
Topic 6 Disclosures 2679 Entry level 25 minutes
Topic 7 Arrangements with intermediaries 665 Entry level 5 minutes
Topic 8 Other stipulations 756 Entry level 10 minutes
Topic 9 Claims management 2529 Entry level 25 minutes
Topic 10 Complaints managements 2452 Entry level 25 minutes
Topic 11 Termination of policies 2975 Entry level 30 minutes
Assessment 60 minutes


    Total time 4 hours


Assessment and certification

After completion of the workshop the learner must complete an electronic assessment on the learning management system.

  • Form of assessment: Multiple Choice Questions
  • Number of questions: 20 questions
  • Duration: 60 minutes
  • Competency mark: 60%

Upon obtaining a competency mark of 60% the learning will receive a certificate of completion. The learner will be afforded an opportunity to re-do the workshop should a competency mark not be attained.