CPD Policyholder Protection Rules: Long-term Insurance 21_22

R880.00

COB Category:  Long-term Insurance

Accreditation validity: 1 September 2020 to 31 August 2021

CPD Points allocated:  11 hours | points on completion and pass of assessment

FPI approval number: EVT-20220207-0038

Course overview:  The course considers the policy holder protection rules (2017) issued in terms of the Long-term Insurance Act as amended by Government notice 997 of 28 September 2018.

The new rules also provide for micro insurance product standards to support the microinsurance regulatory framework as established by the Insurance Act 18 of 2017.

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Description

Time allotted for course

The course consists of 11 topics with an assessment that needs to be completed. The time allotted for each aspect is as follows:

Topic number Title Word count Level Time allotted
Topic 1 Introduction to the rules 2 244 Entry level 20 minutes
Topic 2 Requirements for the fair treatment of policyholders 1 104 Entry level 10 minutes
Topic 3 Product rules 2 748 Entry level 25 minutes
Topic 4 Microinsurance product standards 2 108 Entry level 20 minutes
Topic 5 Advertising rules 2 960 Entry level 25 minutes
Topic 6 Disclosures 3 319 Entry level 35 minutes
Topic 7 Arrangements with intermediaries 681 Entry level 5 minutes
Topic 8 Other stipulations 2 077 Entry level 25 minutes
Topic 9 Claims management 2 458 Entry level 25 minutes
Topic 10 Complaints managements 2 444 Entry level 25 minutes
Topic 11 Terminations of policies 2 963 Entry level 25 minutes
Assessment

 

    Total time 11

 

Assessment and certification

After completion of the workshop the learner must complete an electronic assessment on the learning management system.

  • Form of assessment: Multiple Choice Questions
  • Number of questions: 20 questions
  • Duration: 60 minutes
  • Competency mark: 60%

Upon obtaining a competency mark of 60% the learning will receive a certificate of completion. The learner will be afforded an opportunity to re-do the workshop should a competency mark not be attained.