Financial transaction, including banking and insurance transactions, where no advise or intermediary service was performed as defined in the FAIS Act, falls within the ambit of the Consumer Protection Act.
Many FSPs also engage in the distribution of other goods as a feature of their business. In terms of the FAIS Act, an FSP must also adhere to any other laws that is applicable to their business operation. Therefore, an understanding of the Consumer Protection Act is vital for most FSPs.
The course contains some of the key aspects of the Consumer Protection Act, 68 of 2008 and the regulations issued in terms of this Act. The Act is intended to protect the vulnerable consumer and therefore, bestows rights on clients regarding the purchasing of everyday goods and services.
The course does not consider franchise and lease agreements as this will in general not be applicable to an FSP.
CPD Category: Online program
Financial planning component:
Accreditation valid until:
CPD Points allocated: hours | points on completion and pass of assessment